Privacy policy
Last Updated: May 2026
This Privacy Policy describes how Maetiva operated by KOSTORM INC (“Maetiva,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, information collected automatically when you use our website, and information received from third-party service providers.
Information You Provide to Us
When you visit our website, place an order, create an account, or contact us, we may collect information such as:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment confirmation information
- Account login information, if applicable
- Customer support messages and related communication
Information Collected Automatically
When you access our website, certain information may be collected automatically through cookies, pixels, and similar technologies, including:
- IP address
- Browser type
- Device information
- Pages viewed
- Time spent on the website
- Referring website or source
- Shopping activity, such as viewed products or items added to cart
Information from Third Parties
We may receive information from third-party service providers that help us operate our store and provide services, including:
- Shopify and website hosting providers
- Payment processors
- Shipping and fulfillment providers
- Analytics providers
- Marketing and advertising partners
- Customer support service providers
2. How We Use Your Personal Information
We use your personal information to operate our business and provide services to you, including to:
- Process and fulfill your orders
- Arrange shipping and delivery
- Process payments and refunds
- Provide order confirmations and shipping updates
- Respond to customer service requests
- Manage your account, if applicable
- Improve our website, products, and customer experience
- Detect, prevent, and investigate fraud or security issues
- Send marketing emails or promotional messages, where permitted
- Comply with legal, regulatory, or tax obligations
3. Cookies and Tracking Technologies
Like many websites, we use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support advertising or marketing activities.
Cookies may help us:
- Keep items in your shopping cart
- Remember your preferences
- Understand how visitors use our website
- Improve website performance
- Provide more relevant advertising
Most browsers automatically accept cookies. You can choose to disable or delete cookies through your browser settings. Please note that disabling cookies may affect certain website features or your shopping experience.
4. How We Share Personal Information
We may share your personal information with trusted third parties when necessary to operate our website, fulfill orders, provide services, or comply with legal obligations.
This may include sharing information with:
- Payment processors
- Shipping carriers
- Fulfillment partners
- Website hosting and technology providers
- Customer support providers
- Analytics and advertising partners
- Professional advisors, such as legal or accounting service providers
- Government authorities or law enforcement, when required by law
We do not sell your personal information for direct monetary payment. However, certain privacy laws may define some advertising or analytics activities as “sharing” or “selling” personal information. Where required by applicable law, you may have the right to opt out of such activities.
5. Payment Information
Payments made through our website are processed by secure third-party payment providers. We do not directly store full credit card numbers or complete payment account details on our servers.
Your payment information is handled by payment processors according to their own security and privacy practices.
6. Marketing Communications
If you choose to subscribe to our marketing emails or promotional messages, we may use your contact information to send updates, offers, and product information.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at:
Even if you opt out of marketing communications, we may still send non-promotional emails related to your orders, account, shipping, returns, or customer service requests.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to:
- Provide services to you
- Maintain business records
- Comply with legal and tax obligations
- Resolve disputes
- Enforce our policies and agreements
- Prevent fraud and security risks
The length of time we retain information may vary depending on the type of information and the reason it was collected.
8. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your personal information.
You are responsible for keeping your account login information confidential if you create an account on our website.
9. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Request a copy of your personal information
- Opt out of certain marketing or advertising activities
- Withdraw consent where processing is based on consent
To exercise your privacy rights, please contact us at:
We may need to verify your identity before processing your request.
10. Children’s Privacy
Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of 13.
If you believe that a child has provided us with personal information, please contact us at support@maetiva.com, and we will take appropriate steps to delete such information.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
12. International Users
If you access our website from outside the United States, please note that your information may be transferred, stored, and processed in the United States or other countries where our service providers operate.
By using our website, you understand that your information may be processed outside your country of residence.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page. Your continued use of our website after any changes means you accept the updated Privacy Policy.
14. Contact Information
If you have any questions about this Privacy Policy, how we handle your personal information, or if you would like to exercise your privacy rights, please contact us:
Store Name: Maetiva
Company Name: KOSTORM INC
Email: support@maetiva.com
Business Address:
30 N GOULD ST STE R
SHERIDAN, WY 82801
United States