Track Your Order
Want to check your order status?
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number or tracking link. You can use this information to check the latest delivery status of your package.
How to Track Your Order
You can track your order by:
- Clicking the tracking link in your shipping confirmation email
- Checking the tracking number provided after shipment
- Signing into your account, if you created one at checkout
- Contacting us if you cannot find your tracking information
Tracking Updates
Please note that tracking information may take 1–3 business days to update after your package has been shipped.
If your tracking number does not show updates immediately, please check again later. This usually means the carrier is still processing or scanning the package.
Order Processing Time
Most orders are processed within 1–3 business days.
Our business hours are:
Monday – Friday
9:00 AM – 6:00 PM EST
Orders are not processed on weekends or U.S. public holidays.
Estimated Delivery Time
After your order has been processed and shipped, estimated delivery times are:
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Shipping | 7–12 business days | $9.99 |
| Express Shipping | 5–7 business days | $19.99 |
We offer free Standard Shipping on orders over $120.
Delivery times are estimates and may be affected by carrier delays, weather, holidays, or high shipping volume.
If You Cannot Find Your Tracking Email
If you cannot find your shipping confirmation email, please check your spam or junk folder first.
If you still cannot locate it, please contact us at:
To help us assist you faster, please include:
- Your order number
- The email address used at checkout
- Your full name
- A brief description of your request
Delayed or Missing Packages
If your package is delayed, marked as delivered but not received, or has not updated for several days, please contact us and we will help check the status with the carrier.
Please also check around your delivery location, mailbox, front desk, neighbors, or building office, as carriers may occasionally leave packages in a safe location.
Contact Information
Store Name: Maetiva
Company Name: KOSTORM INC
Email: support@maetiva.com
Business Address:
30 N GOULD ST STE R
SHERIDAN, WY 82801
United States
Note: This address is our business office address and is not a return address. For returns, please contact us first to receive the correct return instructions.